In an emergency — do not use this site. Contact your local emergency services.
In an emergency — do not use this site. Contact your local emergency services.
Legal
Last updated: [DATE]
Nothing here affects your statutory rights. Where local consumer law gives you stronger protection than this policy, that law applies.
This policy applies to purchases made from [LEGAL ENTITY NAME] through this website and the ONROTER Family application: programme enrolments, Academy courses, and any subscription we offer.
Purchases made through the Apple App Store or Google Play are handled under those stores’ own refund rules. See clause 6.
If you cancel before the programme begins, you receive a full refund. Write to [EMAIL] with your name and order reference.
ONROTER Family runs for six weeks. If you cancel during the first [NUMBER] days, we refund [FULL AMOUNT / A PROPORTION], less any weeks already delivered.
After that point the programme is treated as delivered and no refund is due, except where required by law.
We know that families sometimes have to stop for reasons outside their control. If your situation changes, write to us and we will look at it individually.
For self-paced courses, you may cancel within [NUMBER] days of purchase for a full refund, provided you have completed no more than [PERCENTAGE] of the material.
For live or scheduled sessions, cancel at least [NUMBER] days before the start date for a full refund. Later than that, [TERMS].
If you are a consumer in the EU or UK you normally have 14 days to withdraw from a distance contract. Where you ask us to begin delivering a digital service within that period, and you acknowledge that you lose the right to withdraw once delivery starts, the withdrawal right ends at that point.
Consumers in [COUNTRY] have the rights set out under [LOCAL CONSUMER LAW]. Nothing in this policy limits rights that cannot be limited by law.
If you bought through the Apple App Store or Google Play, the refund is handled by them, not by us, under their own policies. We can help you find the right process, but we cannot issue the refund ourselves.
Approved refunds are returned to the original payment method within [NUMBER] business days. Your bank may take longer to show it.
We may end a programme or a course where the participant behaves in a way that puts others at risk, or where continuing would be inappropriate. In that case we refund the portion not delivered.
Write to [EMAIL] with your name, order reference and what you would like to happen. We reply within [NUMBER] business days.
